How to choose a repair shop

1. Do Your Homework
If you're new in the area or dissatisfied with your current auto repair shop, ask friends or co-workers for recommendations. Then check with local groups such as Better Business Bureau (BBB), Bureau Of Auto Repair (BAR), or if you're a member of AAA, ask for a list in your surrounding area.

2. Check Out The Shop
Start calling shops you're considering to use. Are they friendly and helpful or does it sound like you are interrupting them? Set up a time to drive in and introduce yourself. Ask questions about the operation. Is it neat and clean? Are there certifications showing that they are trained to work on your vehicle? It's your choice where and who you want to take care of your vehicle.

3. Put It In Writing
If you have a specific problem, make a list as detailed as possible including driving conditions, noises, smells, or lack of performance. You know your vehicle better than anyone else therefore you may recognize something that would not be apparent to someone else.

4. Stick With One Facility
Like a doctor or dentist, find someone you trust and let them take care of all your auto needs. This way all of your repair records are in one place with easy access. Most shops sublet repairs that can't be done in-house and still warranty that repair like it was done by them.

5. Resolve Problem Immediately
Let's face it, all of us are human and make mistakes. If you have a problem with your auto repair shop, resolve it immediately. An honest repair shop will bend over backwards to have a happy customer.